All of our parcels are sent via New Zealand Post.
How long after I place my order, will it be dispatched?
As the majority of our products are handmade, we do allow up to 5 business days to have your order ready for dispatch. This may increase during peak periods i.e sale, Christmas etc
How much does shipping cost and how long will it take?
New Zealand Standard Post - $7 (3-8 business days)
New Zealand Express Post - $11 (1-3 business days)
NZ/Australia Post - Flat rate $11 NZD (3-10 business days) includes tracking.
International - All international shipping is a flat rate of $18 (7-14 business days).
Some countries are unable to receive postage from New Zealand at the moment. Please check with your local postal service prior to placing an order.
PLEASE NOTE: Estimated delivery periods are a guide used by Nz Post. Once we have shipped your item, we can not guarantee these guides. If you have placed an order and it has not arrived with our timeframes, please contact our customer service (firstname.lastname@example.org) and we will follow this up for you
Can I track my order?
Yes you can. We always aim to dispatch orders within 5 business days. Once it has been dispatched, you will receive a confirmation email. To find out where your parcel is and estimated delivery date, click on the tracking number in your order confirmation email.